Our client, an industrial services company with a market-leading, proprietary product had just received a significant capital investment and was on the precipice of accelerated growth. However, with little infrastructure and a lean team focused on core business operations, they needed help from an outside partner that could both establish and run a right-sized yet scalable HR function.​

As end-users were struggling with Quote creation and other core workflows, we set up our Service Desk to provide quick access to support and build a knowledge base of issues. We implemented governance practices, built a project roadmap, and identified several "quick wins" we could accomplish while rebuilding CPQ within a more robust architecture and updating the Salesforce-NetSuite integration.

As a result of our partnership, our client has been able to focus efforts on driving top-line growth and delivering high-quality service to its customers. Our team was able to supplement theirs in a way that minimized disruptions and delivered on-time, high-impact solutions that directly supported critical path.​